Southbridge · Sturbridge · Charlton · Dudley · Webster & more
No heat? Ari picks up. Too hot? Ari picks up.
Southbridge Heating & Cooling fixes and installs boilers, furnaces, heat pumps and oil tanks in 12 towns. The emergency line is answered day and night, and you get a clear price before any work starts.
What's going on at home?
- 24/7emergency line
- Licensedoil burner technician
- EPAcertified
- Upfrontprice before work starts
- Familyowned in Southbridge
Cold house right now?
Try these four things. Then call.
Sometimes it's a two-minute fix. If none of these bring the heat back, Ari will, any hour of the day.
Still cold after all four? That's on us now.
Call Ari · 508-739-9264What we do
Everything that keeps a house warm, and cool.
Repair or replace?
Get an honest first read in 20 seconds.
Three questions Ari asks on every call. This gives you the same rule of thumb he uses, before anyone comes out. He'll still look at it and tell you straight. No pressure either way.
The Comfort Plan Proposed · Ari sets the terms
The best emergency is the one that never happens.
One yearly visit catches the small stuff before it turns into a January breakdown. Join once and we take it from there.
- Yearly tune-up with deep cleaning, burner and heat exchanger safety checks, carbon monoxide test and tuning.
- We remind you. A text when your tune-up month comes around. You just pick a day.
- Front of the line when the cold snap hits and everyone is calling.
- Your system on file: make, model, age and every visit, so whoever answers already knows your house.
Coming next Sample screen
Your home's heating, in your pocket.
Every customer gets a simple account: their equipment, every visit, the next tune-up, invoices and a button to reach Ari. It starts on the web and becomes the iPhone and Android app.
- Book or move a visit without a phone call
- See when the tech is on the way
- Photos and notes from every job
- Pay an invoice in two taps
Your homeRequest a visit
Three quick answers. Ari gets back to you.
No account, no long form. Tell us what's going on and the best way to reach you. The office is open Monday to Friday, 8 to 5, and Ari gets back to you as soon as he can.
In a hurry? Call 508-739-9264, day or night.
How it works
Four steps, no surprises.
- 1Consultation
Ari looks at the system, finds the real cause and explains your options in plain English.
- 2Agreement
You get a clear, upfront price. Nothing starts until you say yes.
- 3Execution
Quality parts, careful work, and your home left the way we found it.
- 4Quality check
Safety and carbon monoxide checks, then we make sure it runs right before we leave.
Brands we work withCarrierTraneLennoxHoneywelland all major makes
Where we work
Southbridge and 11 towns around it.
Meet the owner
Ariel "Ari" Ortiz
Owner & lead technician · Oil Burner License · EPA Certified
Ari graduated from Bay Path Vocational Technical High School in 2016 through its co-op program, learning on real job sites before he finished school. After years building his mechanical skills at Southbridge Tire, he followed his passion for heating and cooling, and in 2026 he founded Southbridge Heating & Cooling.
The idea is simple: neighbors deserve better service. A small, family-owned business that doesn't cut corners and treats every house like its own. From a quick gas re-light to a full system, Ari leads every job personally.
"Treating every job like it's our own home."
Questions neighbors ask
FAQ
What exactly is a "freeze-out," and can you fix it?
A freeze-out is when extreme cold freezes parts of your heating system, like a boiler, and it stops running. It's common in sudden cold snaps and power outages. Yes, we fix it: our 24/7 team safely thaws the frozen parts, checks for damage and gets your heat back. If water pipes burst, you may also need a plumber, but we'll get your heat source back online first.
How do I know if I need a repair or a full replacement?
It depends on the system's age, the cost of the repair and how efficient it is. If it's over 15 years old, needs frequent fixes or is driving up your bills, replacing is often the smarter long-term move. On a service call, Ari inspects it, explains the pros and cons and gives you an honest, no-pressure recommendation. Try the quick check above.
Why is annual maintenance important if my system seems fine?
Like a car, your system needs regular check-ups to run safely and efficiently. A tune-up includes deep cleaning of the burners, safety inspection of the heat exchangers to prevent carbon monoxide risks, and tuning. Skipping it can mean breakdowns in the dead of winter, higher energy costs and a shorter life for your equipment.
Do you install heat pumps, and are they good for our area?
Yes. We install mini-split heat pumps, heat pump water heaters and condensers. They heat efficiently in winter and cool in summer, and can lower bills compared with older oil or electric baseboard systems. We'll tell you whether your home is a good fit.
What's involved in removing an old underground oil tank?
We handle the whole job: locating the tank, digging it out safely, removing it and disposing of it under strict environmental rules. If it leaked, we'll advise on soil testing and cleanup. It's done legally and safely so you don't have future liabilities.
How quickly can you get here for an emergency?
Losing heat in winter is an emergency, so we offer 24-hour service for repairs, freeze-outs and critical failures. Response times depend on the situation and the weather, but we prioritize getting you back to safety and warmth as fast as possible.
Can you help me switch from oil to a different heating source?
Yes, it's a common request. Whether you want a high-efficiency heat pump, natural gas (where available), propane, or a newer, cleaner oil burner, we handle the whole switch: assess your setup, remove the old tank safely and install the system that fits your home and budget.
How do I know if a heat pump is right for my home?
It depends on your insulation, size and ductwork. We offer ductless mini-splits and central heat pump systems, so Ari will look at your layout and goals and recommend a mini-split, a central system or a hybrid setup, whichever is the most cost-effective and comfortable.